Ask AI Assist for help
In addition to reading the product guide, you can ask AI Assist for information about DigiCert® Software Trust Manager. For example, you might want to learn more about configuring and installing, onboarding, using the product, or developing and integrating APIs. This Gen AI-powered chatbot pulls answers from our documentation websites: DigiCert product docs, DigiCert developer portal, and DigiCert ONE.
To chat with AI Assist, click ? in the upper right corner. You must have Account Admin access to interact with the chatbot.
AI Assist supports the following capabilities:
Accepts prompt inputs in natural language
Accepts prompt inputs in all major international languages and delivers the response in the same language
Shows source references for each answer AI generates as citations
Stores conversation history along with chat context for quick recollection for users
Allows you to copy the chat response with the click of a button for sharing of chatbot answers
Opens a new session with the chatbot using the plus button
Allows you to provide feedback for every response that it has provided
Best practices for using AI Assist
The following ideas represent ways for you to gain the best use of AI Assist:
Save a response: You can copy the chat responses to save for later or share with others. Select Copy Response.
Review chat history: AI Assist saves the history of your chats over time. The history persists regardless of your logged in status. To view the history, click the history icon in the upper right corner.
Note that AI Assist does not capture or store your personal data. Just the chat content from your logged in session.
Get the best possible answers: AI Assist gathers responses from multiple DigiCert sources based on the questions you ask, including content for all DigiCert products. To get the best possible answers, follow these tips:
Make your query specific by adding pertinent details or key terms.
Ask one question at a time.
To include information about a specific product other than 1.775.0, use quotation marks. For example, "Trust Lifecycle Manager" or "certcentral"
Report inaccurate responses: Due to its nature, AI Assist might make mistakes or give inaccurate answers. If you feel that AI Assist provides invalid or misleading information, we recommend you try one of the following actions:
Compare the answer with the information in the reference URLs that AI Assist lists at the bottom of its response.
Re-phrase the query to make it clearer for AI Assist. For example, add key words and details about which you want information.
If you feel that AI Assist fails to provide an effective answer, let us know. Click the thumbs down button.
We regularly evaluate the success of AI Assist's answers. To let us know how it's working, click the thumbs up or down button.
Questions you might ask
Use the following types of questions to guide your use of AI Assist:
What are the steps to create a service user?
What credentials do I need to set up the signing tools?
What signing tools do I need to download?
How do I get and API key and client auth token?
Why is 2FA required when setting up my account?
How do I add new users to my account?
How do I know which role is right for a user?
How do I set up a team in STM?
How do I create a keypair in the UI?
How do I create a keypair using the CLI?
How do I sign a .exe file?
How are my licenses consumed?
Where do I find the documentation for STM's public APIs?
How do I authenticate using an API client?
What are the differences between a standard user API and a service user API token?
What types of API requests does STM support?
I wanted to update my account settings using an API; how would I do that?